Useful links

Useful information:

For information about what causes damp and condensation and how to avoid please click the link below:
Dampness and condensation information leaflet

Charities and Support Services:

Age UK
Elderly benefits and care advice.
Telephone: 0800 678 1602
8am to 7pm – 365 days a year.

The Bridge Homelessness to Hope
Help with washing clothes, provides men & women’s clothing, food and drink access to wi-fi, therapeutic services.
0116 222 1161

Citizens Advice Bureau
Help with housing, debt, & money.
0300 330 5457

Clockwise Credit Union
Offers a range of safe and ethical savings for all age groups who live or work in Leicestershire and Rutland.
Telephone: 0330 175 5792

Community Advice & Law Service (CALS)
Help with Housing & debt.
1st Floor, Epic House, Leicester, LE1 3SH
0116 242 1120

Educational Trust Forum
Is a community of trusts which provide financial grants to help vulnerable children.

Freecycle Leicester
Advertises free items available in Leicester.

Guidance on PIP and ESE forms
Guidance on ESA Forms:
Telephone No: 0330 440 900

Lamp-Leicestershire Action for Mental Health Project
Lamp provides independent community mental health advocacy to the people of Leicester, Leicestershire and Rutland, including support to families and carers.
Telephone: 0116 255 6286

Leicester Community Benefit Society
The aim of the shop is to provide people in Leicester with low-cost food and household essentials while reducing food waste in our community. Membership is required.
Telephone: 0116 254 5168
Visit: 10 Bishop Street, Leicester, LE1 6AF

Direct financial advice and support for those who live in social housing in Leicester City.
Moneywise Plus team are available Mon – Fri 9.00am – 5.00pm
Telephone No: 0300 003 7004

Money Saving Expert
This website updates regularly with money saving tips, discounts, and advice on saving money across all areas of your daily life. It also offers specialised advice for people on low incomes, as well as directing towards other schemes and charities that can provide assistance.

National Debt Line
Free and independent debt advice across the country.
Telephone: 0800 808 4000
Mon to Fri – 9am to 8pm
Saturday – 9.30am to 1 pm

Open Hands
Provide emergency food provisions and affordable food shopping to help those with restricted or no financial means to access food on receipt of a referral. They also supply the emergency provision of clothing to those who are without. Every Tuesday and Thursday morning they help to meet the practical needs of individuals referred to the charity for help

Red Cross
Help with young refugees, support at home & help with loneliness.
244 London Road, Leicester, LE2 1RN
0845 054 7171

Saffron Lane Neighbourhood Council
They offer free independent, quality-assured advice, information and advocacy on debt and money advice, welfare benefit and welfare rights, and housing issues.
Telephone: 0116 283 7212
Visit: Saffron Resource Centre, 432 Saffron Lane, Leicester, LE2 6SB

The housing and homelessness charity.
Telephone: 0800 800 4444
Mon to Fri – 8am to 8pm, Weekends and Bank Holidays – 9am to 5pm

Severn Trent Trust Fund
Severn Trent Trust Fund is an independent grant making trust first set up in 1997.
Telephone: 0121 355 7766

Step Change
Get free anonymous debt advise from the UK’s leading debt charity.
Telephone: 0800 138 1111
Mon to Fri – 8am to 8pm
Sat: 8am to 4pm

The Community Shop
Provides access to high-quality, deeply discounted surplus food and household products. Membership is free and open to those who live locally and are in receipt of a means tested benefit (e.g. JSA, ESA, Housing Benefit and Council Tax Support)
Visit: Stocking Farm, Marwood Road, Leicester, LE4 2ED

The Trussell Trust
Is an organisation that supports a nationwide network of food banks and aims to provide emergency food and support to people locked in poverty.
They also offer a free helpline ‘Help through Hardship’ – open Monday to Friday, 9am – 5pm.
Telephone: 0808 208 2138

Are a national charity providing practical help to people who are struggling financially.
Telephone: 0808 802 2000 (open 9.00 am – 5.00 pm Monday-Friday)

Turning Point Leicester
Work with anyone who is affected by drugs or alcohol and wants support to make change.
Visit: 2 Eldon St, Leicester LE1 3QL
Telephone: 0330 303 6000

Warm Welcome Space
Their mission is to support organisations to open their doors and provide a warm welcome for those struggling to heat their homes this winter.

Women’s Aid Leicester
Provides free and confidential support and safe and temporary accommodation for women with or without children suffering domestic abuse.
National 24 hour Helpline – 0800 2000 247
Local Helpline – 0808 80 20028

Zinthyia Trust
Provides: Women’s Projects, Money, Debt, Benefits and Energy Service, Crisis and Welfare Support, Emergency food and Essential Items, Employment support and help with School Uniforms.
Telephone: 0116 254 5168
Visit: 12 Bishop Street, Leicester, LE1 6AF.
Monday–Thursday: 10.00am-4.00pm Friday: 10am– 2pm

Homeless Services:
For details of where to go for food, washing facilities and clothing please click here
For support with mental health please click here

Mental Health Support:
Crisis Cafes:
The cafes are drop in centres for anyone to come and talk to us about their mental health – no appointment needed. They have supportive, trained staff who can listen and provide the practical support you need. There will eventually be 25 cafes serving local communities across Leicester, Leicestershire and Rutland.